FAQ's

Welcome to the Siliphonics Help Center — your quick guide to everything you need to know before and after placing an order.

We’ve gathered answers to some of the most common questions our customers ask.

🛒 1. What products does Siliphonics sell?

Siliphonics specializes in high-quality Air Conditioning Appliances, Kitchen Appliances, and Ceiling Lights. Each product is selected for its performance, durability, and innovative design — helping you create a comfortable, efficient, and stylish home.

🚚 2. Do you ship internationally?

Yes! We proudly ship worldwide. No matter where you live, we’ll deliver our products straight to your doorstep using trusted international carriers.

⏰ 3. How long does delivery take?

Our estimated delivery times are as follows:

  • United States & Canada: 7–12 business days

  • United Kingdom & Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the World: 10–20 business days

Note: Delivery times may vary depending on customs, location, and courier delays.

📦 4. How long will it take to process my order?

Once your order is placed, we need about 1–3 business days to process and prepare it for shipment.
You’ll receive a shipping confirmation email with tracking information once your package is on its way.

🔍 5. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use it to follow your package’s progress directly on the carrier’s website.

If you haven’t received tracking details after 5 business days, contact us at siliphonics5@gmail.com, and we’ll be happy to assist.

💳 6. What payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment options. All transactions are encrypted to ensure your personal information remains safe and confidential.

💰 7. Do you charge customs or import taxes?

Depending on your country’s regulations, customs or import taxes may apply once your order arrives. These charges are determined by your local customs office and are the responsibility of the buyer.

🏠 8. What if my package arrives damaged or incomplete?

We take great care in packing your order, but if something arrives damaged or missing, please contact us within 7 days of delivery at siliphonics5@gmail.com with photos and order details.
Our team will review the issue and arrange a replacement or solution right away.

🔁 9. Can I cancel or change my order after it’s placed?

If you need to make changes or cancel your order, please contact us within 24 hours of placing it.
Once your order has been processed or shipped, it cannot be modified.

🔌 10. Are your products covered by a warranty?

Yes! Many of our appliances come with a limited manufacturer’s warranty that covers defects in materials or workmanship. Warranty details vary by product — please refer to the product page or reach out for specific information.

📧 11. How can I contact Siliphonics?

You can reach us anytime at:
📩 siliphonics5@gmail.com
Our customer service team is available to assist you with questions, tracking updates, or product information.

Siliphonics – Smart Living, Simplified.
Empowering modern homes with innovation, comfort, and style.